• 5+ years of progressive experience in retail management, with at least 2 years in a supervisory role.

• Demonstrated expertise in sales management, staff leadership, and customer service excellence.

• Strong analytical, organizational, and problem-solving skills.

• Proficiency in retail management systems, POS platforms, and Microsoft Office Suite.

• Excellent interpersonal, communication, and decision-making abilities.

• Ability to thrive in a fast-paced, dynamic, and customer-focused environment.

Direct and supervise overall store operations to achieve financial, operational, and customer service targets.

• Ensure optimal stock levels, inventory accuracy, and merchandise presentation that aligns with brand guidelines.

• Develop and execute sales strategies to maximize revenue, profitability, and market share.

• Analyze sales reports and consumer trends to make data-driven business decisions.

• Drive customer acquisition, retention, and loyalty through superior service delivery and personalized engagement.

• Foster an inclusive, motivated, and accountable team environment that encourages innovation and ownership.

• Champion best-in-class customer service, ensuring a seamless and enjoyable shopping experience.

• Resolve customer concerns and escalations promptly and professionally, safeguarding brand reputation.

• Lead initiatives to gather and act on customer feedback to continuously enhance service delivery.

• Ensure strict adherence to all regulatory, safety, and security protocols.

• Maintain accurate financial records, cash handling procedures, and compliance with audit standards.

• Proactively mitigate operational risks and implement corrective actions where necessary.